GRABATEE TERMS OF SERVICE

Effective Date: August 12, 2026

These Terms of Service (“Terms”) govern your access to the GRABATEE website and your purchase of custom-printed and personalized products from GRABATEE.

GRABATEE is operated by Frank Vigil, a California sole proprietor doing business as GRABATEE (“GRABATEE,” “we,” “us,” or “our”).

Business address:
1429 Virginia Avenue, Suite C
Baldwin Park, California 91706

Telephone: 562-324-4102
Email: frank@grabatee.com

1. Acceptance of these Terms

You accept these Terms when you check a box, select a button, or take another affirmative action that expressly states that you agree to these Terms and then submit your order.

Creating an account, browsing the website, uploading artwork, or using an online design tool does not, by itself, constitute acceptance of purchase terms.

Your approval of the artwork preview before checkout authorizes production after you place the order under the version of these Terms accepted for that order.

If you do not agree to these Terms, do not place an order.

2. Related policies

The following policies apply to your order:

• Refund and Reprint Policy;

• Shipping Policy; and

• Privacy Policy.

The Refund and Reprint Policy and Shipping Policy are incorporated into these Terms. The Privacy Policy describes how we collect, use, retain, and disclose personal information.

These policies will be made reasonably available before payment. At checkout, you may be asked to agree to the Refund and Reprint Policy and Shipping Policy and acknowledge receipt of the Privacy Policy.

The following order of priority applies if documents conflict:

1. The accepted order summary, product description, disclosed product specifications, and approved artwork preview control the design and specifications of the product.

2. The 60-Day Limited Warranty in Section 18 controls warranty claims.

3. The Refund and Reprint Policy controls cancellations, change-of-mind requests, and other non-warranty refund or reprint requests.

4. The Shipping Policy controls shipping procedures.

5. These Terms otherwise control.

A policy may provide additional customer rights or remedies. No policy limits a right that cannot legally be waived.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a contract to place an order.

If you are under 18, a parent or legal guardian must place the order using their own contact information and payment method. The parent or guardian will be treated as the customer.

GRABATEE does not knowingly collect personal information directly from children under 13. Additional information appears in our Privacy Policy.

4. Website use

You may use the website and its design tools only for lawful purposes related to evaluating, designing, or purchasing GRABATEE products.

You may not:

• Interfere with the operation or security of the website;

• Attempt to gain unauthorized access to an account, system, or data;

• Introduce malicious code or automated attacks;

• Scrape or copy substantial website content without permission;

• Reverse engineer a design tool except where applicable law expressly permits it;

• Use the website to violate another person’s rights; or

• Use the website for fraudulent or unlawful activity.

We may suspend access when reasonably necessary to protect customers, GRABATEE, our service providers, or the website.

5. GRABATEE website content

Except for customer artwork, the website and its content—including the GRABATEE name and logo, product photographs, graphics, text, layouts, software, and design tools—belong to GRABATEE or its licensors and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, nonexclusive right to use the website for personal or internal business purposes related to purchasing GRABATEE products. This permission does not transfer ownership of any GRABATEE content.

6. Custom-made products

GRABATEE manufactures custom-printed and personalized products using the artwork, dimensions, quantities, materials, finishes, and other options selected or approved by the customer.

Because these products are made specifically for you, they generally cannot be changed or canceled after artwork approval or after authorized production begins.

Custom products that materially conform to the approved artwork preview and applicable product specifications generally cannot be returned because of a change of mind, customer-supplied error, or preference concerning an accurately produced product.

This section does not limit any warranty, cancellation, refund, replacement, or other right required by applicable law or expressly provided by our Refund and Reprint Policy.

7. Orders and order acceptance

Submitting an order is an offer to purchase the selected products. An automated order acknowledgment, payment authorization, or payment receipt confirms that we received the order but does not necessarily mean we accepted it.

We accept an order when we expressly confirm acceptance or begin authorized production, whichever occurs first.

We may reject or cancel an order for a legitimate business reason, including:

• An obvious pricing or product-description error;

• Suspected fraud or unauthorized payment;

• Material or production unavailability;

• Artwork prohibited under these Terms;

• An inability to manufacture the requested product safely or reliably;

• An incomplete or invalid shipping address;

• A technical error that materially affected the order; or

• A quantity or specification outside our production capabilities.

If we cancel an order after collecting payment, we will refund the amount collected for the canceled portion, except to the extent that the payment has already been reversed or credited.

8. Artwork preview and customer approval

When applicable, our online designer or proofing process will display a preview of your artwork, dimensions, placement, and cut lines.

The artwork preview you approve before checkout is the primary manufacturing reference for your order. You are responsible for carefully reviewing:

• Spelling and grammar;

• Artwork quality and resolution;

• Layout and orientation;

• Product dimensions;

• Print size and placement;

• Cut-line placement;

• Quantity;

• Material and finish selections;

• Color selections; and

• Other options shown in the artwork preview or order summary.

Your approval authorizes GRABATEE to produce the order. We are not responsible for a customer-selected or customer-supplied error accurately displayed in the approved artwork preview.

Artwork approval does not excuse a manufacturing defect or a finished product that materially differs from the approved artwork preview.

GRABATEE will not materially change the artwork, dimensions, cut line, placement, or another approved specification after approval. If a material change becomes necessary, the order must be canceled or replaced with a new order that includes a new checkout approval.

For custom artwork orders, the artwork preview approved before checkout constitutes the final artwork approval. GRABATEE does not require a second emailed proof, and production may begin after the order is accepted.

9. Color and manufacturing variations

Screens and printing processes reproduce color differently. A color displayed on a monitor, telephone, or other device may not exactly match the printed color.

Custom manufacturing may involve minor, commercially reasonable variations in:

• Color;

• Dimensions;

• Cutting;

• Print or graphic placement;

• Material;

• Finish; and

• Appearance between production runs.

A specific tolerance disclosed on a product page, order summary, or artwork preview becomes part of the product specifications.

This section does not excuse a material departure from the approved artwork preview, an undisclosed material substitution, or defective workmanship.

10. Customer artwork and intellectual-property rights

You retain ownership of artwork you submit to GRABATEE.

By submitting artwork, you represent and warrant that:

1. You own the artwork or have all permissions necessary to reproduce it;

2. Producing the requested order will not infringe another person’s copyright, trademark, patent, privacy right, publicity right, or other legal right;

3. You have permission to reproduce any included logo, photograph, character, design, font, or other protected material; and

4. The artwork and requested product comply with applicable law.

You grant GRABATEE a nonexclusive, limited license to reproduce, resize, crop, format, store, transmit, and otherwise process the artwork only as reasonably necessary to:

• Prepare artwork previews;

• Manufacture and fulfill the order;

• Communicate with you;

• Provide customer support;

• Process a warranty, refund, or reprint request;

• Prevent fraud;

• Maintain legally or operationally necessary transaction records; and

• Allow authorized production, technology, payment, shipping, and fulfillment providers to assist with the order.

This license does not authorize GRABATEE to sell your artwork, offer it to another customer, or use it in advertising, social media, a public gallery, or a portfolio without your separate permission.

GRABATEE is not an artwork-storage or backup service. You should keep your original files. Artwork retention and deletion practices are described in our Privacy Policy. We may delete production files when they are no longer reasonably needed, subject to legal obligations, dispute preservation, security backups, and the Privacy Policy.

11. Prohibited artwork and orders

GRABATEE may reject or cancel an order if we reasonably believe that the artwork or requested product:

• Infringes or may infringe another person’s intellectual-property rights;

• Uses a protected brand, logo, licensed character, photograph, or design without sufficient authorization;

• Is unlawful, fraudulent, threatening, or harassing;

• Exploits or sexualizes a minor;

• Promotes unlawful violence or unlawful discrimination;

• Contains malicious code or creates a security risk;

• Facilitates criminal conduct; or

• Could expose GRABATEE or its service providers to legal liability.

We are not required to make a final legal determination concerning ownership or infringement before rejecting an order.

If we reject an order under this section before production, we will refund the amount paid for the rejected order. Approval or production does not mean that GRABATEE verified ownership of the artwork.

12. Customer responsibility for third-party claims

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Frank Vigil DBA GRABATEE and its employees and contractors, while acting within the scope of their authorized work, from a third-party claim arising directly from:

• Artwork or content you supplied;

• Instructions you gave us; or

• Your breach of the representations in Section 10.

This obligation includes a resulting final judgment, approved settlement, and reasonable attorneys’ fees and costs, but only to the extent caused by the covered artwork, content, instructions, or breach.

This obligation does not apply to the extent a claim results from:

• GRABATEE’s unauthorized use of the artwork;

• A material alteration made by GRABATEE without your approval;

• Use outside the limited license granted by these Terms;

• GRABATEE’s negligence or willful misconduct; or

• Content independently supplied by GRABATEE.

We will give you reasonably prompt notice of a covered claim. A delay in notice reduces your obligation only to the extent the delay materially prejudices the defense.

You may control the defense using qualified counsel reasonably acceptable to GRABATEE. We will reasonably cooperate at your expense. You may not settle a claim in a manner that admits wrongdoing by GRABATEE, imposes a nonmonetary obligation on GRABATEE, or fails to provide GRABATEE with a complete release without our written consent. That consent will not be unreasonably withheld.

13. Pricing and mandatory charges

Prices are stated in United States dollars.

Every price advertised or displayed to California customers includes all mandatory fees and charges other than:

• Taxes or fees imposed by a government on the transaction; and

• Postage or carriage charges reasonably and actually incurred to ship physical products.

A mandatory handling, setup, artwork, production, or cut-line charge will be included in the displayed product price. A charge for a genuinely optional upgrade or service may be added when you select it.

Applicable taxes, reasonable shipping costs, optional selections, discounts, and the final order total will be displayed before payment.

We may correct an obvious pricing, description, or calculation error. If an error affects an order for which payment has been collected, we will give you the choice, where reasonably practicable, to:

• Confirm the order at the corrected price; or

• Cancel the affected order and receive a refund.

We will not charge a corrected or increased amount without your authorization.

14. Payment and chargebacks

You authorize GRABATEE and its payment processor to charge the payment method you provide for the total shown at checkout.

You represent that you are authorized to use the payment method and that the billing information is accurate.

If you believe a charge is incorrect, you are encouraged to contact us so we can investigate. Nothing in these Terms prevents you from exercising a lawful payment-dispute or chargeback right.

No duplicate refund, credit, replacement, or other recovery is due to the extent the same amount has already been refunded, reversed, credited, or otherwise recovered.

15. Production and delivery estimates

Unless GRABATEE expressly provides a guaranteed date in writing, production and delivery dates are good-faith estimates.

Production time may vary because of:

• Order volume;

• Product or material availability;

• Artwork complexity;

• Artwork-preview revisions;

• Equipment interruptions;

• Carrier performance;

• Customer-requested changes; or

• Events outside our reasonable control.

If we become aware of a material delay, we will make a reasonable effort to notify you.

Unless a longer shipping period was clearly disclosed before purchase or you later agree to additional time, if we do not ship an order within 30 days after accepting payment, we will take an action required by applicable law. This may include:

• Shipping the order;

• Issuing a full refund; or

• Sending written notice stating the expected delay as a specific number of days or weeks and offering a full refund within one week after your request.

You may submit a delay-related refund request without charge by emailing frank@grabatee.com.

GRABATEE will not send a materially substituted product without your express approval. If we propose a substitution, we will describe the material differences before requesting approval.

16. Shipping addresses and delivery problems

You are responsible for providing a complete and accurate shipping address.

Contact us promptly if you discover an address error. We cannot guarantee that an address can be changed after production or fulfillment begins.

If an incorrect customer-supplied address causes a shipment to be returned, rerouted, or reproduced, we may charge reasonable additional costs when permitted by law. We will disclose and obtain authorization for any new charge before processing it.

Lost, damaged, delayed, stolen, refused, and returned shipments will be handled under our Shipping Policy and applicable law. GRABATEE does not disclaim responsibility placed on a seller by applicable law merely because a third-party carrier was used.

17. Cancellations, returns, refunds, and reprints

Cancellation, return, refund, and non-warranty reprint requests are governed by our Refund and Reprint Policy.

Where a return or cancellation is permitted and a refund is due, we will process the refund within the time required by law. For California transactions, this will generally be no later than 30 days after:

• We receive returned goods in refundable condition or accept the cancellation; and

• We receive sufficient information to process the refund and confirm that the original payment cleared.

Different processing requirements may apply when payment was made through a third-party creditor or payment service.

Refunds will ordinarily be issued to the original payment method unless another method is required by law or agreed upon.

18. 60-DAY LIMITED WARRANTY

Warrantor

This 60-Day Limited Warranty is provided by:

Frank Vigil DBA GRABATEE
1429 Virginia Avenue, Suite C
Baldwin Park, California 91706
Telephone: 562-324-4102
Email: frank@grabatee.com

People covered

This Limited Warranty applies to the original purchaser and any lawful gift recipient or owner of the product during the warranty period. It does not apply to a person who acquired the product for resale.

Proof of the GRABATEE order may be required.

Products covered

This Limited Warranty covers tangible custom-printed products purchased directly from GRABATEE.

It does not cover digital artwork previews, third-party products not sold by GRABATEE, or services standing alone from the sale of a physical product.

Warranty period

The warranty period begins on the date the product is delivered and continues for 60 days.

What is covered

GRABATEE warrants that, upon delivery, a covered product will:

• Materially conform to the approved artwork preview;

• Materially conform to the product specifications stated in the accepted order;

• Be free from material defects in GRABATEE’s printing and workmanship; and

• Arrive without material shipping damage when shipment was arranged by GRABATEE.

What is not covered

This Limited Warranty does not cover:

• An error accurately displayed in the artwork preview approved by the customer;

• Low-resolution, corrupted, incomplete, or defective customer artwork when the issue was visible in the approved artwork preview or reasonably disclosed before approval;

• Minor color or manufacturing variations permitted by Section 9;

• A preference or change of mind concerning an accurately produced product;

• Damage caused after delivery by misuse, accident, alteration, improper application, improper installation, improper washing, improper storage, exposure inconsistent with disclosed care instructions, or ordinary wear;

• Damage caused by a person other than GRABATEE or an authorized production provider;

• Failure to follow applicable product, application, or care instructions; or

• A characteristic expressly disclosed in the product description, approved artwork preview, or order specifications.

How to make a warranty claim

Contact GRABATEE within the 60-day warranty period:

Email: frank@grabatee.com
Telephone: 562-324-4102

Please provide:

• Your name;

• Your order number;

• A description of the problem; and

• Reasonably clear photographs showing the product, packaging, and claimed defect or damage, if photographs are reasonably available.

A failure to provide photographs will not automatically defeat a claim when photography is impossible or unreasonable.

We may request additional information or return of the affected product when reasonably necessary to evaluate the claim. If we require the return of a product that may qualify for warranty service, GRABATEE will provide or reimburse reasonable return shipping.

Warranty remedy

If a claim is covered, GRABATEE will reprint and reship the affected product without charge.

If a conforming replacement cannot be provided within a reasonable time, replacement is commercially impracticable, or you agree to accept a refund instead, GRABATEE will refund the amount paid for the affected product.

If only part of an order is affected, the remedy may be limited to the affected product or quantity unless partial relief would be commercially unreasonable or would not provide a conforming result.

Informal dispute procedures

GRABATEE does not require you to use a separate informal dispute-settlement mechanism as a prerequisite to enforcing this Limited Warranty.

Implied warranties

GRABATEE does not contractually limit the duration of an implied warranty provided by applicable law.

Incidental and consequential damages

To the extent permitted by applicable law, GRABATEE does not assume responsibility under this Limited Warranty for incidental or consequential damages. This limitation does not apply to personal injury, tangible property damage, or another loss to the extent applicable law prohibits the limitation.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Your legal rights

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Nothing in this Limited Warranty disclaims or limits a warranty, remedy, statutory damage, attorneys’ fee, cost, or other right that cannot lawfully be disclaimed or limited.

Warranty availability

This Limited Warranty will be made available before purchase for covered products. You may request a paper or electronic copy by contacting GRABATEE. Warranty copies will be provided promptly and without charge.

19. Website availability

The website and online design tools are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, or error-free. We may perform maintenance or modify website functionality.

This section does not limit our obligation to fulfill an accepted order or provide a remedy required by the Limited Warranty or applicable law.

20. Limitation of liability

To the fullest extent permitted by applicable law, GRABATEE will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from an order or use of the website when those damages may lawfully be excluded.

For a claim relating to a particular order, GRABATEE’s aggregate contractual liability will not exceed the amount paid for the affected order, except to the extent a greater remedy is required under the Limited Warranty or applicable law.

These limitations do not exclude or limit liability for:

• Fraud or fraudulent misrepresentation;

• Gross negligence or willful misconduct;

• Willful injury;

• Personal injury or tangible property damage to the extent caused by GRABATEE;

• GRABATEE’s unauthorized use of customer artwork;

• A statutory damage, attorneys’ fee, cost, or equitable remedy that cannot legally be limited;

• A violation of law for which liability cannot be limited; or

• Any other nonwaivable right or remedy.

If a limited remedy fails of its essential purpose, the remedies available under applicable law remain available.

Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

21. Privacy and security

Our Privacy Policy explains how we collect, use, retain, secure, and disclose personal information, including customer artwork and order information.

The Privacy Policy should be reviewed before submitting personal information or artwork.

No internet transmission or storage system can be guaranteed to be completely secure. This statement does not reduce any data-security obligation imposed on GRABATEE by applicable law.

22. Electronic communications and records

By conducting an order electronically, you consent to receive transaction-related communications electronically, including:

• Order acknowledgments and confirmations;

• Artwork previews and order-related communications;

• Payment receipts;

• Production updates;

• Delay notices;

• Shipping notices;

• Warranty communications; and

• Customer-support messages.

This consent does not constitute consent to receive marketing communications when separate consent is required.

You may request a paper copy of these Terms, your order records, or the Limited Warranty by contacting frank@grabatee.com or 562-324-4102. At least one reasonably available copy relating to your order will be provided without charge. Warranty copies will always be provided free of charge.

Your decision to conduct one transaction electronically does not require you to conduct future transactions electronically when applicable law gives you the right to choose otherwise.

23. Events outside our control

GRABATEE is not responsible for a delay caused by an event outside its reasonable control, including:

• Natural disasters;

• Fire or severe weather;

• Labor interruptions;

• Epidemics;

• Government action;

• Utility or internet failures;

• Carrier disruptions;

• Cyberattacks;

• Equipment failures; or

• Material shortages.

We will make reasonable efforts to reduce the effect of the event and resume performance.

This section does not eliminate delayed-shipment, refund, notice, or other obligations that applicable law does not permit us to avoid.

If the event makes performance impracticable for an extended period, either party may request cancellation of the unfulfilled portion. GRABATEE will refund amounts paid for products canceled and not delivered.

24. Resolving concerns

Please contact us if you experience a problem so we have an opportunity to investigate and resolve it:

Email: frank@grabatee.com
Telephone: 562-324-4102
Mail: 1429 Virginia Avenue, Suite C, Baldwin Park, California 91706

Informal resolution is encouraged but is not a mandatory prerequisite to:

• Seeking urgent relief;

• Filing an eligible small claims action;

• Meeting a legal deadline; or

• Exercising a right that cannot be waived.

25. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except to the extent federal law applies or the mandatory law of another jurisdiction must apply.

For a consumer transaction, venue will be determined under applicable law, including California Code of Civil Procedure section 395 where applicable. No consumer waives a statutory venue right.

For a dispute not governed by a mandatory consumer venue rule, the state and federal courts located in Los Angeles County, California, will have exclusive jurisdiction.

An eligible claim may be brought in any small claims court having jurisdiction.

These Terms do not require arbitration, waive a jury-trial right, or impose a class-action waiver.

26. Consumer rights

Nothing in these Terms waives a right that cannot legally be waived, including applicable rights under:

• The California Consumers Legal Remedies Act;

• California warranty law;

• California’s Unfair Competition Law;

• California’s False Advertising Law;

• The federal Magnuson-Moss Warranty Act; or

• Other applicable consumer-protection laws.

If these Terms conflict with a nonwaivable legal right, applicable law controls.

27. Changes to these Terms

We may update these Terms prospectively.

The version affirmatively accepted for an order will govern that order unless:

• You and GRABATEE later agree to a change;

• A change provides you with additional rights;

• A change is required by law; or

• Applying the original provision would be unlawful.

We will not materially reduce your rights concerning an existing order merely by posting revised Terms.

28. Severability

If a provision is found unlawful or unenforceable, it will be limited or modified only to the minimum extent necessary.

If it cannot be appropriately limited, it will be severed. The remaining provisions will continue in effect.

29. No waiver

A failure or delay by GRABATEE in enforcing a provision does not waive the right to enforce it later.

A waiver is effective only if made in writing and applies only to the specific matter identified.

30. Assignment

You may not transfer your contractual obligations under an order without GRABATEE’s written consent.

This restriction does not prohibit giving a product as a gift, transferring ownership of a product, or transferring a right that applicable law makes transferable.

GRABATEE may transfer these Terms in connection with the sale, reorganization, or transfer of the GRABATEE business, provided the successor assumes the applicable obligations concerning existing orders, warranties, and customer information.

31. Entire agreement

These Terms, the accepted order summary, applicable product description, disclosed product specifications, approved artwork preview, applicable care or application instructions, Refund and Reprint Policy, and Shipping Policy constitute the agreement concerning the order.

A specific written promise made by an authorized GRABATEE representative concerning your order will also apply. If that promise directly conflicts with these standard Terms, the more specific written promise controls for that order.

32. Headings and survival

Headings are included for convenience and do not change the meaning of these Terms.

Provisions concerning payment obligations, intellectual-property rights, customer artwork, third-party claims, warranty claims, limitations of liability, disputes, and other provisions that by their nature should continue will survive fulfillment or cancellation of an order.

33. Contact information

Questions, complaints, warranty requests, requests for policy copies, and legal notices may be sent to:

Frank Vigil DBA GRABATEE
1429 Virginia Avenue, Suite C
Baldwin Park, California 91706

Telephone: 562-324-4102
Email: frank@grabatee.com