Shipping policy

GRABATEE SHIPPING POLICY

Effective Date: August 12, 2026

This Shipping Policy explains how GRABATEE processes and ships orders and handles delays, address problems, damaged shipments, lost packages, and returned deliveries.

GRABATEE is operated by Frank Vigil, a California sole proprietor doing business as GRABATEE (“GRABATEE,” “we,” “us,” or “our”).

Business address:
1429 Virginia Avenue, Suite C
Baldwin Park, California 91706

Telephone: 562-324-4102
Email: frank@grabatee.com

This Shipping Policy is incorporated into the GRABATEE Terms of Service.

1. Custom production time

GRABATEE products are custom-made. Production time is separate from carrier transit time.

Most orders are prepared for shipment within approximately 3–5 business days after all of the following have occurred:

Payment has been authorized;
We have received all information and artwork needed to produce the order;
The customer approved the artwork preview before checkout; and
Any customer-requested changes have been completed.

This is a good-faith production estimate, not a guaranteed delivery date. A current estimated ship date or shipping period displayed for a specific product or order will control over this general estimate.

The artwork preview approved before checkout constitutes the final artwork approval. GRABATEE does not require a second emailed proof, and production may begin after the order is accepted.

“Business days” are Monday through Friday, excluding federal holidays and other closures disclosed on our website.

2. Carrier transit time

Carrier transit time begins after the carrier takes possession of the shipment. It does not include production time.

Any transit or delivery date displayed at checkout or provided by a carrier is an estimate unless GRABATEE expressly identifies it in writing as guaranteed.

Carrier estimates may be affected by:

Weather;
Peak shipping volume;
Service interruptions;
Incorrect or incomplete addresses;
Customs processing;
Remote delivery locations; or
Other circumstances outside the carrier’s or GRABATEE’s reasonable control.

3. Shipping destinations

We ship only to destinations supported by the shipping options displayed at checkout.

If a destination or shipping method is unavailable at checkout, contact us before placing the order. We do not guarantee that we can ship to every address or location.

Local pickup is available only when it is offered at checkout or separately confirmed by GRABATEE in writing.

4. Shipping charges

Available shipping methods and charges will be displayed before payment.

Shipping charges may be based on:

Destination;
Carrier;
Service level;
Package dimensions;
Package weight;
Order quantity; and
Other reasonable shipping factors.

Displayed shipping charges represent reasonable postage or carriage costs associated with delivering physical products. Any mandatory handling or packaging charge imposed by GRABATEE will be included in the displayed product price rather than added as an undisclosed fee.

Applicable taxes, optional shipping upgrades, discounts, and the complete order total will be shown before payment.

5. Carrier selection

GRABATEE may select the carrier and service used to fulfill an order unless you purchase a specific available shipping method at checkout.

Selecting an expedited carrier service shortens the estimated transit period only. It does not necessarily shorten production time unless expedited production is separately offered and purchased.

6. Tracking information

When tracking is available, we will send tracking information to the email address associated with the order.

A tracking number may be created before the carrier physically receives or scans the package. Tracking information may therefore take time to become active.

You are responsible for monitoring tracking information and promptly notifying us of a material delivery problem.

7. Split shipments

We may divide an order into more than one shipment when reasonably necessary to fulfill it.

If GRABATEE chooses to split an order, you will not be charged additional shipping solely because of that decision.

Separate packages may arrive on different dates and may have different tracking numbers.

8. Customer shipping information

You are responsible for providing a complete and accurate:

Recipient name;
Street address;
Apartment, suite, or unit number;
City, state, and postal code;
Country, when applicable;
Telephone number; and
Email address.

Review this information carefully before placing your order.

9. Address changes

Email: frank@grabatee.com
Telephone: 562-324-4102

We will make a reasonable effort to correct the address, but we cannot guarantee a change after production, fulfillment, label creation, or shipment has begun.

An address change may affect the shipping charge or delivery estimate. We will obtain authorization before imposing an additional charge.

We will never request payment information through an unsolicited text message or social-media message to correct an address.

10. Incorrect or incomplete addresses

If a shipment is delayed, lost, rerouted, or returned because of an incorrect or incomplete address supplied by the customer, we may charge the reasonable cost of:

Correcting or rerouting the shipment;
Reshipping a returned product; or
Reproducing a custom product when reproduction is reasonably necessary.

We will explain the proposed charge and obtain your authorization before processing it.

You will not be charged for correcting a shipping problem caused by GRABATEE.

11. Returned-to-sender shipments

A package may be returned to us because it was:

Addressed incorrectly;
Unclaimed;
Refused;
Undeliverable;
Not collected from a carrier location; or
Subject to another carrier delivery problem.

If a package is returned, we will contact you using the order information available to us.

A correctly manufactured custom product does not automatically qualify for a refund merely because it was refused, unclaimed, or returned because of a customer-supplied address error.

We may offer reshipment after the address is confirmed and any authorized reshipping charge is paid. Any refund or reprint right will be determined under the Refund and Reprint Policy, Terms of Service, and applicable law.

12. Damaged shipments

Inspect your shipment promptly after delivery.

If a product or package arrives damaged, contact us as soon as reasonably possible. Reporting visible damage within 7 calendar days helps us preserve evidence and pursue a carrier claim, but failure to report within seven days does not automatically waive a valid claim or a nonwaivable legal right.

Your message should include:

Your name;
Order number;
A description of the damage;
Photographs of the damaged product;
Photographs of the exterior and interior packaging;
A photograph of the shipping label, if available; and
The quantity affected.

Keep the damaged product and packaging until we tell you whether they are needed for inspection or return.

Covered shipping damage will be handled under the 60-Day Limited Warranty in our Terms of Service. We may reprint and reship the affected product without charge. If a conforming replacement cannot reasonably be provided or you agree to accept a refund, we will refund the amount paid for the affected product.

13. Packages delayed or apparently lost in transit

Tracking has not updated for an unusual period;
The package has passed its estimated delivery date;
The carrier reports a delivery exception; or
You reasonably believe the package was lost.

We may ask you to allow a reasonable period for the carrier to complete delivery or investigate the shipment.

GRABATEE will work with the carrier to locate the package or verify the loss. If a shipment arranged by GRABATEE is determined to be lost before delivery, we will provide an appropriate reprint, reshipment, refund, or other remedy under the Terms of Service and applicable law.

We will not require you to surrender a nonwaivable legal right merely because a third-party carrier was used.

14. Packages marked delivered

If tracking shows “delivered” but you cannot locate the package:

Confirm that the shipping address on the order is correct.
Check all entrances, mailrooms, parcel lockers, reception areas, and other secure delivery locations.
Ask household members, neighbors, building staff, or coworkers who may have accepted it.
Allow up to two business days for a premature carrier delivery scan.
Contact the carrier and GRABATEE if the package remains missing.

Contact us promptly—preferably within seven calendar days after the recorded delivery date—so relevant tracking and delivery information can be preserved.

A carrier’s “delivered” scan will be considered but will not automatically determine the outcome of a claim. We may review:

The delivery address;
Tracking history;
Delivery photographs;
Carrier GPS or scan information;
Signature records;
Customer-provided information; and
Other reasonably available evidence.

If the evidence indicates that the shipment was lost, misdelivered, or not properly delivered, we will provide an appropriate remedy under the Terms of Service and applicable law.

If reliable evidence confirms correct delivery and the package was stolen afterward, a free replacement or refund is not guaranteed. We will reasonably assist with available carrier information needed for a carrier, payment-provider, insurance, or police report.

15. International shipments

If international shipping is offered at checkout, the recipient may be responsible for customs duties, import taxes, brokerage charges, or similar government-imposed charges.

These charges are determined by the destination country and are not controlled by GRABATEE. Any charge collected by GRABATEE will be disclosed before payment.

International shipments may be delayed by customs inspection or import procedures. Delivery estimates do not guarantee the time required for customs clearance.

You are responsible for confirming that the ordered product and artwork may lawfully be imported into the destination country. Nothing in this section permits GRABATEE to impose an undisclosed mandatory fee.

16. Shipping delays and customer options

GRABATEE will have a reasonable basis for any shipping period or ship date we advertise or communicate.

If we cannot ship within the stated period—or within 30 days after receiving a properly completed order when no shipping period was stated—we will provide a delay notice as required by applicable law.

The notice will:

Explain the delay;
Provide a revised shipping date when we have a reasonable basis for one;
Explain your right to cancel the unshipped portion of the order; and
Give you the choice to consent to the delay or cancel and receive a prompt refund.

If we cannot obtain required consent to the delay, we will cancel the affected unshipped portion and issue a prompt refund without requiring a separate demand.

For a California order, unless a longer shipping period was conspicuously disclosed before purchase, we will not allow 30 days after accepting payment to pass without taking an action required by California law. That action may include:

Shipping the order;
Issuing a full refund; or
Sending written notice identifying the expected delay as a specific number of days or weeks and offering a full refund within one week after your request.

You may request cancellation because of a shipping delay without charge by emailing frank@grabatee.com.

17. Delay-related refunds

When an order or unshipped portion is canceled because GRABATEE cannot ship on time, the refund will include:

The amount paid for the unshipped product;
Any tax attributable to that product; and
Any shipping, handling, insurance, or other charge attributable to the unshipped product, as required by law.

A required cash-equivalent refund will not be replaced with store credit unless you voluntarily agree.

We will issue a prompt refund within the period required by the payment method and applicable law. Where the federal Mail, Internet, or Telephone Order Merchandise Rule requires it, qualifying refunds will generally be sent within seven working days after cancellation or credited within the applicable billing-cycle period.

18. No material substitutions without consent

We will not substitute a materially different product, material, size, color, finish, design, or other material feature without your express approval.

If a requested material or product becomes unavailable, we may:

Offer a clearly described substitute for your approval;
Offer additional time;
Offer an alternative product; or
Cancel the affected item and issue the required refund.

You are not required to accept a proposed substitute.

19. Events outside our control

Weather, natural disasters, labor interruptions, government actions, carrier disruptions, cyberattacks, utility failures, equipment failures, material shortages, or similar circumstances may affect production or shipping.

We will make reasonable efforts to reduce the effect of such events and keep you informed.

These circumstances do not eliminate any delay notice, consent, cancellation, or refund right that cannot legally be waived.

20. Relationship to other policies

This Shipping Policy should be read with our:

The accepted order summary, product description, disclosed product specifications, and approved artwork preview control the product’s design and specifications.

The 60-Day Limited Warranty controls covered defects and shipping-damage claims. The Refund and Reprint Policy controls other cancellation, refund, and reprint requests.

If this Shipping Policy conflicts with a nonwaivable legal right, applicable law controls.

21. Changes to this Shipping Policy

We may update this Shipping Policy prospectively.

The version accepted or made available in connection with your order will govern that order unless:

You and GRABATEE later agree to a change;
A change provides additional customer rights;
A change is required by law; or
Applying the original provision would be unlawful.

We will not materially reduce your rights concerning an existing order merely by posting a revised policy.

22. Contact us

For shipping questions, address corrections, damaged shipments, tracking problems, or missing packages, contact:

Frank Vigil DBA GRABATEE
1429 Virginia Avenue, Suite C
Baldwin Park, California 91706