GRABATEE REFUND AND REPRINT POLICY

Effective Date: August 12, 2026

This Refund and Reprint Policy explains the remedies available for custom products, production errors, shipping problems, cancellations, and refunds.

GRABATEE is operated by Frank Vigil, a California sole proprietor doing business as GRABATEE (“GRABATEE,” “we,” “us,” or “our”).

Business address:
1429 Virginia Avenue, Suite C
Baldwin Park, California 91706

Telephone: 562-324-4102
Email: frank@grabatee.com

1. Custom products and artwork approval

GRABATEE products are made to the artwork, dimensions, quantity, material, finish, and other specifications approved for the order. The artwork preview approved before checkout constitutes the final artwork approval for that order. GRABATEE does not require or send a second emailed proof for routine artwork approval. Production may begin after checkout and order acceptance.

Please review spelling, artwork, cut lines, dimensions, colors, quantity, finish, and other displayed specifications carefully. Approval authorizes production, subject to the warranties and remedies stated in this policy, our Terms of Service, and applicable law.

2. Changes and cancellations

Contact us as soon as possible if you want to change or cancel an order. We ordinarily permit a change or cancellation without a production charge before production begins.

After production begins, a custom order generally cannot be changed or canceled merely because of a change of mind. We will not apply this rule to eliminate a cancellation, refund, delay, warranty, or other right that applicable law does not permit us to waive.

3. Production errors and covered defects

If a product materially differs from the approved artwork preview or accepted order specifications because of a GRABATEE printing, cutting, material, finish, or workmanship error, contact us within the applicable warranty period.

Covered claims are handled under our 60-Day Limited Warranty. The ordinary remedy is a reprint and reshipment of the affected product without charge. If a conforming replacement cannot reasonably be provided, replacement is commercially impracticable, or you agree to accept a refund instead, we will refund the amount paid for the affected product.

4. Shipping damage

Inspect the shipment promptly after delivery. If a product or package arrives damaged, contact us as soon as reasonably possible. Reporting visible damage within 7 calendar days helps preserve evidence and pursue a carrier claim, but missing that preferred reporting period does not automatically waive a valid warranty claim or nonwaivable legal right.

Please provide your order number, a description of the damage, photographs of the affected product and packaging, the shipping label when available, and the quantity affected. Keep the product and packaging until we tell you whether they are needed. A failure to provide photographs will not automatically defeat a claim when photography is impossible or unreasonable.

Covered shipping damage is handled under the 60-Day Limited Warranty.

5. Delayed or apparently lost shipments

Contact us if tracking has not updated for an unusual period, the package has passed its estimated delivery date, the carrier reports a delivery exception, or you reasonably believe the package was lost.

We may ask you to allow a reasonable period for the carrier to complete delivery or investigate the shipment. GRABATEE will work with the carrier to locate the package or verify the loss. If a shipment arranged by GRABATEE is determined to be lost before delivery, we will provide an appropriate reprint, reshipment, refund, or other remedy under the Shipping Policy, Terms of Service, and applicable law.

6. Packages marked delivered

A carrier’s “delivered” scan will be considered but will not automatically determine the outcome of a claim. If a package is missing, confirm the order address, check entrances and secure delivery locations, ask household members or building staff, allow up to two business days for a premature scan, and then contact the carrier and GRABATEE.

We may review tracking history, delivery photographs, carrier GPS or scan information, signature records, the customer’s information, and other reasonably available evidence. If the evidence indicates loss, misdelivery, or improper delivery, we will provide an appropriate remedy. If reliable evidence confirms correct delivery and the package was stolen afterward, a free replacement or refund is not guaranteed, but we will reasonably assist with available carrier information.

7. Incorrect addresses and returned shipments

You are responsible for providing a complete and accurate shipping address. Contact us immediately if you discover an error. We will make a reasonable effort to correct it but cannot guarantee a change after fulfillment or shipment begins.

If a package is delayed, rerouted, lost, or returned because of a customer-supplied address error, refusal, or failure to collect the package, we may offer reshipment and charge the reasonable resulting cost. We will explain the proposed charge and obtain authorization before processing it. You will not be charged for correcting a shipping problem caused by GRABATEE.

8. Customer artwork, preferences, and approved characteristics

A correctly manufactured product generally does not qualify for a free reprint or refund solely because of a change of mind or because customer-provided artwork or a characteristic accurately displayed in the approved artwork preview is not preferred after production.

Examples may include an approved spelling or design choice, a size accurately shown in the approved artwork preview, or low-resolution artwork when the limitation was visible or reasonably disclosed before approval. Contact us anyway; we will review the circumstances and may offer reasonable assistance or a corrected reorder.

9. Color and manufacturing variations

Screens use emitted RGB light, while physical printing uses inks and materials. Minor color, cut, alignment, finish, and manufacturing variations can occur. A variation is not automatically a defect if it is commercially reasonable and does not materially depart from the approved artwork preview, accepted specifications, or an express representation.

10. Returns

Because products are custom-made, correctly manufactured products ordinarily cannot be returned for resale. Do not mail a return without first contacting us for instructions.

If we require return of a product that may qualify for warranty service or another GRABATEE-caused problem, we will provide or reimburse reasonable return shipping. Nothing in this section limits a nonwaivable return, cancellation, rejection, refund, or warranty right.

11. Refund method and timing

Approved refunds will be issued to the original payment method unless you voluntarily agree to another lawful method. GRABATEE will initiate the refund promptly within the period required by applicable law and the payment method.

After we initiate a refund, a bank or card issuer may take approximately 5–10 business days to post the credit. That institution’s posting time is separate from GRABATEE’s processing time.

Delay-related refunds will include the amounts and charges required by our Shipping Policy and applicable law. Required cash-equivalent refunds will not be replaced with store credit unless you voluntarily agree.

12. How to request help

Contact us with your name, order number, email address used for the order, a description of the issue, and reasonably available photographs or supporting information:

Email: frank@grabatee.com
Telephone: 562-324-4102

13. Relationship to other terms

This policy should be read with our Terms of Service, Shipping Policy, 60-Day Limited Warranty, and the accepted order specifications. If this policy conflicts with a nonwaivable legal right, applicable law controls.